For warranty information please see:

How to report a warranty

Please return your product with a filled out claims form along with proof of purchase to the point of sale. Your claim will be evaluated and, in most cases, handled at the dealer. If further inspection is needed, the product will be sent to Thule through your dealer.

Step 1: Fill out claims form
Step 2: Clean product and find receipt
Step 3: Take product with above documentation to dealer
Step 4: Dealer reports claim to Thule Customer Service
Step 5: Thule Customer Service processes claim with decision to Thule dealer
Step 6: Dealer comes back to you